Privacy Policy

Who we are. USFEW is the trading name of Its A Good Day Ltd, Crabtree Farm, Tamley Lane, Hastingleigh, Ashford, Kent TN25 5HW. We are the data controller for the personal information described in this policy. You can contact us about anything in it at hello@usfew.com or on 07739 981842.

What we collect. We only collect information you give us when you email, phone or message us, or when we work together. This usually means your name, address, email address, phone number, details and photos of your property and project, and payment and invoicing details.

How we use it. We use your information to reply to your enquiry, visit your property, prepare quotations, plan and carry out the work, keep you updated, take payment and keep the records we are required to keep by law. We will not send you marketing emails unless you have asked us to.

Our lawful basis. We process your information because it is needed to take steps towards, or carry out, a contract with you; because we have a legitimate interest in running our business and responding to enquiries; and to meet our legal obligations, such as tax and accounting records.

Who we share it with. We only share what is needed with people who help us deliver your project, such as our subcontractors, suppliers, architects and building control, and with our accountants and professional advisers. We never sell your information.

How long we keep it. Enquiries that do not go ahead are deleted within 12 months. Records for completed work, including contracts and invoices, are kept for at least six years to meet tax and legal requirements, then securely deleted.

Photos of your home. With your permission, we may photograph our work and share it on our website and social media. We never publish your name, exact address or photos of you or your family without your agreement, and we will remove any photo if you ask.

Our website. This website does not use advertising or tracking cookies, and we do not run analytics that identify you. Our fonts are provided by Google Fonts, which means your browser connects to Google’s servers and shares your IP address when a page loads. Links to other websites, such as Google Maps, Instagram and our suppliers, are covered by those companies’ own privacy policies.

Your rights. You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to ask us to transfer it. To make a request, email hello@usfew.com. We will reply within one month.

Complaints. If you are unhappy with how we have handled your information, please talk to us first. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.